1. Introduction
Welcome to BrightPromo Home. We respect your privacy and are deeply committed to protecting your personal data. This privacy policy will inform you as to how we handle your personal information when you visit our website, place an order for our furniture, or interact with us electronically.
As a contemporary home furniture e-commerce store operating in Pakistan, our dedication to quality, durability, and elegant living extends beyond our physical products into how securely and carefully we handle your personal information.
2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: includes first name, last name, username, or similar identifier.
- Contact Data: includes billing address, delivery address, and email address. Note: In accordance with our strictly digital communication standards, we do not collect or store public phone numbers. All customer service communication is conducted securely via email.
- Financial Data: includes payment card details securely processed by our third-party payment gateways. We do not store full credit card details on our own servers.
- Transaction Data: includes details about payments to and from you and other details of furniture products you have purchased from us.
- Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you (such as processing and delivering your new armchair or dining table).
- Where it is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation in Pakistan.
We use your email address as the sole channel to send you order confirmations, shipping updates, and customer support replies. We do not engage in telemarketing or non-consensual promotional broadcasting.
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a direct business need to know. They will only process your personal data on our instructions and they are subject to a strict duty of confidentiality.
5. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
6. Your Legal Rights
Under certain circumstances, you have rights under local data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please hello@brightpromo.my.